Terms and conditions

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we dispatch the order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Orders are processed and dispatched in strict rotation. We will normally send your order to you within 3 business days, once dispatched delivery is normally next day but this is not a guaranteed service. Orders from the Republic of Ireland will generally take a little longer. If however you have not received your order within 3 days of notification of dispatch, please contact us.

If your item is not in stock, we will contact you before deciding how to proceed.

Taxable items have 20% VAT (sales tax) added.

Delivery charges when ordering online are calculated by weight and some larger items by volume. Surcharges may apply in certain areas. 

Shortages/Damaged item:
Please check your order upon receipt and notify us within 48 hours of receipt of any shortages or damage. We will not be held responsible for shortages if notified later than 48 hours after receipt.

Any credit card details you entered are transmitted over a secure (SSL) link and stored using 128-bit encryption.

We guarantee your satisfaction. Customers from the European Union are protected under the EU Distance Selling Directive which can be found at

Return an item
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt.
Please note:
1.Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
2.The item is your responsibility until it reaches us.
3.The cost of returning the item to us is your responsibility.

Contact Us : Tel No. 01332 831 300
Address: Supapets (UK) Ltd, Hilltop, Breadsall, Derby. DE21 4FY
Email : is the website of Supapets (UK) Ltd. Registered address : 144 Nottingham Road, Eastwood. NG16 3GE (Please note: this is not a contact address)
VAT No. 764067713